AV Support & Maintenance
Protect your AV investment with proactive maintenance, rapid response support, and expert system management. Fermi AV provides ongoing technical support for audiovisual systems across Western Canada — whether we installed them or not.
Why AV Systems Need Professional Maintenance
AV technology is increasingly sophisticated — and increasingly critical to daily operations. When the boardroom video system fails before a client presentation, when the classroom display stops working during midterms, or when the control room video wall drops a signal during an emergency, the impact extends far beyond inconvenience. These systems need the same proactive maintenance attention as HVAC, elevators, and network infrastructure.
Yet many organizations treat AV as “set and forget” — until something breaks. Firmware falls out of date, creating security vulnerabilities and compatibility issues. Cooling systems accumulate dust, shortening equipment life. Calibration drifts, degrading image and audio quality so gradually that users don’t notice until performance is significantly compromised. A structured maintenance program prevents these issues and extends the productive life of your AV investment by years.
Support Programs
Flexible service levels designed for your operational needs
Essential
Quarterly preventive maintenance visits, firmware management, remote diagnostics, and next-business-day emergency response. Ideal for standard meeting rooms and non-critical AV environments.
Professional
Monthly maintenance visits, proactive remote monitoring, same-day emergency response, priority scheduling, and annual system health reports. Our most popular plan for corporate and institutional clients.
Mission-Critical
24/7 remote monitoring, 4-hour emergency response, dedicated support contact, on-site spare parts inventory, and annual technology refresh planning. For control rooms, broadcast facilities, and environments where downtime is unacceptable.
What Our Maintenance Covers
Our maintenance programs are comprehensive. Preventive visits include physical inspection of all components, cleaning of filters and cooling systems, firmware and software updates, display calibration, audio system tuning, control system testing, cable integrity checks, and documentation updates.
Remote monitoring adds continuous visibility into system health — power status, signal presence, display hours, thermal readings, and network connectivity. We detect and resolve issues before your team ever notices them, often performing remote fixes overnight.
Keep Your AV Running at Its Best
Don’t wait for a system failure to think about maintenance. Contact us to build a support plan that fits your systems and budget.